Private cultural experiences in real English homes —
curated exclusively for discerning international families visiting England.
Each experience is arranged exclusively for your family. No other guests. No shared itineraries. No compromise.
A personal female British Heritage Guide takes your family through England's most storied landscapes and history.
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Fine china, three-tiered stands, homemade scones and cakes — the quintessential English tradition in a private home.
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A complete traditional Sunday roast in a real English dining room — your host family at the table, your family only.
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A car with a professional driver for your whole stay, airport arrivals and day or multi day hire. Arranged through our trusted transport partner. You book and pay directly with them, not through BHH.
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A private daytime cruise along England's historic waterways — a relaxed day on the water, arranged and priced by BHH.
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A multi-day narrowboat holiday across the English countryside — a full canal-boat break. Arranged through a trusted provider — booked and paid directly with them, not through BHH.
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Learn or improve English during your stay. Flexible courses with accredited London institutes — grouped by age, from a few sessions to a full programme — woven around tours, museums and cultural activities.
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A trusted interpreter by your side throughout your visit — for appointments, healthcare, schools, shopping and official matters. Available in Arabic, Russian and many other languages.
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A private day at a riverside cottage from 10 am to 8 pm. A traditional Turkish mangal over real charcoal beside a clear flowing river, your family only, halal available. Also available for private groups.
Discover more →Every BHH experience is arranged for your family alone. No other guests share your host, your guide, or your vessel. Never.
BHH verifies every host, every guide, and every partner before they join the network. Our standard is non-negotiable.
Our hosts have deep personal roots in English home life. BHH does not perform Englishness — it opens the door to it.
All bookings, communications, and payments flow through the BHH platform. Your privacy and your family's details are protected at every step.
Your privacy is guaranteed. Every proposal is crafted exclusively for your family — personal, private, and tailored to your visit.
British Heritage Hosts Ltd is registered in England and Wales (Company No. 17103555). A real company with real accountability.
Tell us about your family, your preferred dates, and the experiences that interest you. No commitment required.
BHH prepares a personal proposal tailored to your family, describing the full experience. Your proposal is sent to you privately.
Accept your proposal and make full payment through the BHH platform. Your booking is immediately activated.
Arrive, be welcomed, and experience an England that almost no visitor ever sees. Your family. Your evening. Your memory.
For general enquiries, press or partnerships, reach us directly.
Tell us about your family and your visit. We will arrange the rest.
British Heritage Hosts Ltd (“BHH”, “we”, “our”, “us”), Company No. 17103555, registered at Monomark House, 27 Old Gloucester Street, London WC1N 3AX, is committed to protecting the privacy of every guest, host, and partner who engages with our services. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect: full name, title, and contact details; country of residence, city, and nationality; dietary requirements and allergy information; Enhanced DBS certificate status (hosts and partners); payment and billing information (processed by Airwallex); feedback and rating data; and any additional information you voluntarily provide.
We use your data to: respond to enquiries and prepare proposals; process bookings, payments, and cancellations; match guests with suitable hosts; verify host and partner credentials; send pre-experience briefings and post-experience feedback requests; improve our services; and comply with legal obligations.
We process your data on the basis of: contractual necessity (to fulfil services); legitimate interest (to operate and improve our business and protect safety); consent (where explicitly agreed, such as marketing); and legal obligation (to comply with applicable laws).
We do not sell your personal data. We may share data with: approved hosts and partners (to deliver your experience); Airwallex (for payment processing); and professional advisors or regulatory authorities where required by law.
Booking and transaction records: 7 years. Rating and feedback data: 36 months, then anonymised. Unsuccessful applications: 12 months, then deleted. Marketing preferences: until you withdraw consent.
Under the UK GDPR, you have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent at any time. Contact us at [email protected].
We implement appropriate technical and organisational measures to protect your data. Payment data is handled by our PCI-compliant payment partner and is never stored on our systems.
Our website uses essential cookies only. We do not use tracking, advertising, or third-party analytics cookies.
We may update this policy from time to time. Changes will be posted on this page with an updated date.
British Heritage Hosts Ltd, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. Email: [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.
These terms (“Terms”) govern your use of the services provided by British Heritage Hosts Ltd (“BHH”), Company No. 17103555, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. By submitting an enquiry, making a booking, or applying to become a host or partner, you agree to be bound by these Terms.
BHH provides premium, enquiry-based hospitality experiences connecting international families with approved hosts across England. Services BHH provides, arranges, and invoices include Private Family Dinners, English Afternoon Teas, British Heritage Guide tours, and Private Canal Day Cruises. All such services are bespoke, subject to availability, with prices provided individually upon enquiry. [DRAFT FOR LEGAL REVIEW] Introduce-only services. Certain services are not provided, sold, or invoiced by BHH — currently Airport Transfer, Chauffeured Hire, and Narrowboat Holidays. For these, BHH acts solely as an introducer to an independent partner, with whom booking and payment are made directly (see clause 12).
All bookings are confirmed only upon receipt of full payment, processed securely through Airwallex. A booking reference will be issued upon confirmation. BHH reserves the right to decline any booking at its discretion.
More than 14 days before: full refund. 7 to 14 days before: 50% refund. Less than 7 days: no refund, unless BHH can rearrange to an alternative date. If BHH cancels: full refund.
Guests must provide accurate information including dietary requirements, allergies, and group size. Guests must arrive on time; late arrivals may reduce the experience duration without price adjustment. Guests must treat hosts, their homes, and property with respect. BHH may terminate an experience if behaviour is disruptive or unsafe.
All hosts and partners are independently vetted and must hold a valid Enhanced DBS certificate. They operate as independent service providers, not employees of BHH. Performance is monitored through a mandatory two-way rating system.
Guests must disclose all dietary requirements and allergies at booking. While hosts make every reasonable effort to accommodate requests, BHH cannot guarantee a completely allergen-free environment in private homes.
BHH acts as an intermediary connecting guests with independent hosts and partners. BHH is not liable for loss, injury, or damage arising from the actions or omissions of hosts, partners, or guests. Our total liability shall not exceed the amount paid for the relevant booking. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
All website content is the property of British Heritage Hosts Ltd and is protected by copyright. Reproduction without prior written consent is prohibited.
Following each experience, both guests and hosts are required to submit feedback. Ratings are confidential and used solely to maintain and improve service quality.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Continued use of our services constitutes acceptance of the revised Terms.
[DRAFT FOR LEGAL REVIEW — placeholder wording, not final legal text.] BHH offers two distinct categories of service. (a) Services we provide. Private Family Dinners, English Afternoon Teas, British Heritage Guide tours, Canal Day Cruises, the Cultural Immersion Program, and the Personal Interpreter Service are arranged, sold, and invoiced by BHH, and these Terms govern them in full. (b) Partners we introduce. For certain services — currently Airport Transfer, Chauffeured Hire, and multi-day Narrowboat Holidays — BHH acts solely as an introducer. We connect you with an independent third-party partner, and any contract, booking, and payment for those services are made directly between you and that partner. BHH does not sell, supply, invoice, or take payment for introduced services, is not a party to any resulting agreement, and accepts no liability for their provision. The partner's own terms, pricing, insurance, and cancellation policy apply.
British Heritage Hosts Ltd, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. Email: [email protected]