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سياسة الخصوصية

British Heritage Hosts Ltd (“BHH”, “we”, “our”, “us”), Company No. 17103555, registered at Monomark House, 27 Old Gloucester Street, London WC1N 3AX, is committed to protecting the privacy of every guest, host, partner and Heritage Scout who engages with our services. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect: full name, title, and contact details; country of residence, city, and nationality; dietary requirements and allergy information; Enhanced DBS certificate status (hosts and partners); Basic DBS check consent, public liability insurance details and self employment status (Heritage Scouts); payment and billing information (processed by Stripe); feedback data, where given; and any additional information you voluntarily provide.

2. How We Use Your Information

We use your data to: respond to enquiries and prepare proposals; process bookings, payments, and cancellations; match guests with suitable hosts; verify host, partner and Heritage Scout credentials; send pre experience briefings and post experience feedback requests; improve our services; and comply with legal obligations.

3. Legal Basis for Processing

We process your data on the basis of: contractual necessity (to fulfil services); legitimate interest (to operate and improve our business and protect safety); consent (where explicitly agreed, such as marketing); and legal obligation (to comply with applicable laws).

4. Data Sharing

We do not sell your personal data. We may share data with: approved hosts and partners (to deliver your experience); Stripe (for payment processing); and professional advisors or regulatory authorities where required by law.

5. Data Retention

Booking and transaction records: 7 years. Feedback data, where given: 36 months, then anonymised. Unsuccessful applications: 12 months, then deleted. Marketing preferences: until you withdraw consent.

6. Your Rights

Under the UK GDPR, you have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent at any time. Contact us at info@britishheritagehosts.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your data. Payment data is handled by our PCI compliant payment partner and is never stored on our systems.

8. Cookies

Our website uses essential cookies only. We do not use tracking, advertising, or third party analytics cookies.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

British Heritage Hosts Ltd, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. Email: info@britishheritagehosts.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.

شروط الخدمة

These terms (“Terms”) govern your use of the services provided by British Heritage Hosts Ltd (“BHH”), Company No. 17103555, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. By submitting an enquiry, making a booking, or applying to become a host or partner, you agree to be bound by these Terms.

1. Our Services

BHH provides premium, enquiry based hospitality experiences connecting international families with approved hosts across the United Kingdom. Services BHH provides, arranges and invoices are Heritage Guide, English Tea, British Dinner, Canal Day Cruise (booked on its own, never in the same booking as another service), Airport Transfer (booked on its own, never in the same booking as another service), Cultural Immersion Programme, Personal Interpreter Service and Riverside Grill. All such services are bespoke, subject to availability, with prices provided individually upon enquiry. Certain services are not provided, sold or invoiced by BHH: currently Chauffeured Hire and Narrowboat Holiday. For these, BHH acts solely as an introducer to an independent partner, with whom booking and payment are made directly (see clause 12).

2. Bookings and Payment

All bookings are confirmed only upon receipt of full payment, processed securely by card through Stripe. A booking reference will be issued upon confirmation. BHH reserves the right to decline any booking at its discretion.

3. Cancellation Policy

More than 14 days before: full refund. 7 to 14 days before: 50% refund. Less than 7 days: no refund, unless BHH can rearrange to an alternative date. If BHH cancels: full refund.

4. Guest Responsibilities

Guests must provide accurate information including dietary requirements, allergies, and group size. Guests must arrive on time; late arrivals may reduce the experience duration without price adjustment. Guests must treat hosts, their homes, and property with respect. BHH may terminate an experience if behaviour is disruptive or unsafe.

5. Host and Partner Standards

All hosts and partners are independently vetted, and a valid Enhanced DBS certificate is required before their first booking. They operate as independent service providers, not employees of BHH. BHH may invite guests and hosts to give feedback after an experience, and uses it to maintain service quality.

6. Dietary and Allergy Information

Guests must disclose all dietary requirements and allergies at booking. While hosts make every reasonable effort to accommodate requests, BHH cannot guarantee a completely allergen free environment in private homes.

7. Limitation of Liability

BHH acts as an intermediary connecting guests with independent hosts and partners. BHH is not liable for loss, injury, or damage arising from the actions or omissions of hosts, partners, or guests. Our total liability shall not exceed the amount paid for the relevant booking. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Intellectual Property

All website content is the property of British Heritage Hosts Ltd and is protected by copyright. Reproduction without prior written consent is prohibited.

9. Feedback and Ratings

Following an experience, BHH may invite both the guest and the host to give feedback. Any feedback given is confidential and is used solely to maintain and improve service quality.

10. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the revised Terms.

12. Services We Provide vs. Partners We Introduce

BHH offers two distinct categories of service. (a) Services we provide. Heritage Guide, English Tea, British Dinner, Canal Day Cruise (booked on its own, never in the same booking as another service), Airport Transfer (booked on its own, never in the same booking as another service), Cultural Immersion Programme, Personal Interpreter Service and Riverside Grill are arranged, sold and invoiced by BHH, and these Terms govern them in full. (b) Partners we introduce. For certain services, currently Chauffeured Hire and Narrowboat Holiday, BHH acts solely as an introducer. On the website, Chauffeured Hire is shown with the Airport Transfer on a single Transportation card. We connect you with an independent third party partner, and any contract, booking and payment for those services are made directly between you and that partner. BHH does not sell, supply, invoice or take payment for introduced services, is not a party to any resulting agreement, and accepts no liability for their provision. The partner's own terms, pricing, insurance and cancellation policy apply.

13. Contact Us

British Heritage Hosts Ltd, Monomark House, 27 Old Gloucester Street, London WC1N 3AX. Email: info@britishheritagehosts.com